At Flowers Surrey Quays, we take pride in providing only the freshest and finest flower arrangements for homes and businesses in Surrey Quays and the surrounding areas. Our local florist team is committed to your satisfaction with every single order, and we want you to shop with absolute confidence knowing your experience is fully protected by our Fresh Flowers Guarantee.
We guarantee that every bouquet and floral arrangement we deliver to Surrey Quays addresses arrives looking vibrant, beautiful, and fresh. All our flowers are chosen daily and arranged with expert care. We stand by a freshness window of 5 days from the date of delivery, provided our care instructions are followed. If your flowers appear wilted or past their best within this window, please contact us promptly so we can resolve the issue.
We take extra care to pack and transport our flowers, but should you receive an arrangement that is visibly damaged or not up to our usual standards on arrival, please notify us within 24 hours. For the fastest resolution, take clear pictures of the damaged flowers and the packaging they arrived in. We will assess the situation and offer a suitable remedy in line with our customer care policies.
Your satisfaction is our priority. If your flowers are delivered in an unsatisfactory condition—whether wilted, past their best, or damaged—we offer two convenient options:
Refunds are typically issued to the original payment method within 3-5 working days of approval. Please note that claims must be made within the 5-day freshness window or 24 hours for damaged-on-arrival cases.
If you are unhappy with your Flowers Surrey Quays experience for any reason, we invite you to contact us immediately. Please provide your order details and a clear description of your concern, including any relevant photos. Every complaint is handled promptly and with care by our friendly team. We aim to resolve all issues quickly, ensuring you feel heard and valued as a local customer.
We take every complaint seriously and investigate each case individually, keeping you informed of progress throughout. Your feedback helps us continuously improve our services for all Surrey Quays households and businesses.
As a dedicated Surrey Quays florist, Flowers Surrey Quays is proud to have earned the trust of both households and businesses in the neighbourhood. We promise the highest quality flowers and exceptional customer service with every order. Thank you for supporting a local business that genuinely cares about your happiness and the enjoyment of our fresh flowers in your life and workplace.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
