Flowers Surrey Quays - Full Terms & Conditions for Online Orders

Customer Terms & Conditions – Flowers Surrey Quays Online Flower Delivery

Welcome to the Flowers Surrey Quays website. Please read these Terms & Conditions (‘Terms’) carefully prior to using our site or placing your flower order with us. These Terms apply to all customers accessing our service for online flower delivery within Surrey Quays and the surrounding areas. By placing an order with us, you are agreeing to be bound by these Terms. We recommend that you retain a copy for future reference.

1. Introduction

Flowers Surrey Quays is a provider of floral products and related goods for delivery throughout Surrey Quays and neighbouring districts. These Terms apply exclusively to online purchases and deliveries. Use of our site, including access and product orders, is subject to acceptance of these Terms.

2. Eligibility to Order

To place an order on our website, you must be at least 18 years old and have the legal capacity to enter into binding contracts. All orders are subject to acceptance and availability.

3. Online Order Process

Our website allows you to select from a variety of flowers and arrangements for delivery throughout Surrey Quays and surrounding areas. To complete a purchase:

• Select your product and preferred bouquet size or arrangement.
• Add your selection to the shopping basket.
• Proceed to the secure checkout, provide recipient and delivery details, and any special instructions.
• Verify your order summary and confirm your order.
• Complete payment using one of the accepted payment methods.

Upon confirming your order, you will receive an automated order acknowledgement. This confirmation confirms receipt of your order but does not signify acceptance. Acceptance and completion occur when we dispatch the chosen products.

4. Product Availability and Substitution

All flowers and plant products are subject to availability, which can vary due to seasonal factors and supply chain fluctuations. While we endeavour to display accurate product images, bouquets or arrangements may differ due to flower availability, but any substitutions made will be of equal or higher value and maintain the style and colour selected where possible.

5. Delivery Areas and Timings

We focus on delivering floral products across Surrey Quays and adjacent postcode areas. Delivery to outlying locations may be available upon request but is not guaranteed. We offer various delivery options, including scheduled and same-day delivery (subject to cut-off times and availability).

We will make all reasonable efforts to deliver your order on the requested date. However, at peak times or owing to circumstances beyond our control, delivery delays may occasionally occur. We accept no liability for delay or failure to deliver if the delay or failure is due to circumstances beyond our reasonable control, such as adverse weather, traffic conditions, or acts of third parties.

6. Payment Terms

Payment for all flower orders must be made in full at the time of ordering. We accept most major debit and credit cards, as detailed at checkout, and may also offer select online payment options.

If a payment is declined or is unable to be processed, your order will not be accepted or confirmed. All prices for products and delivery on our site are in Pounds Sterling (GBP) and inclusive of applicable VAT unless otherwise stated.

7. Cancellations and Amendments

If you wish to cancel or amend your order, please contact us promptly using the contact form on our website. Cancellations and amendments are accepted provided the order has not already been prepared or dispatched. For same-day orders or orders due for immediate dispatch, we may not be able to honour cancellation requests.

Refunds for cancelled orders will be processed to the original payment method within 5-7 working days, less any costs incurred up to the point of cancellation.

8. Defective or Damaged Goods

If there is any issue with the quality or freshness of flowers, or if your order arrives damaged, please notify us within 24 hours of delivery. We may request photographic evidence. Subject to investigation, we will offer a replacement, alternative arrangement, or refund as appropriate.

Our liability for defective goods is limited to the price paid for those goods and does not extend to any indirect or consequential losses. Please ensure accurate recipient details are provided – we cannot accept responsibility for failed deliveries due to incomplete or incorrect information.

9. Personal Messages and Special Requests

Where you include a personal message with your flower order, we reserve the right to refuse the inclusion of messages which may be considered unlawful, defamatory, or offensive in our sole opinion. Special requests will be accommodated where possible but cannot be guaranteed.

10. Customer Responsibilities

Customers must ensure that all details provided during the order process, including delivery address and contact information, are accurate and complete. It is your responsibility to ensure the recipient will be available on the delivery date, or that alternative arrangements have been made for the acceptance of the delivery.

11. Liability and Limitation

Our liability to you for any losses or damages arising from your use of our website or purchase of our products is strictly limited to the total amount paid for the relevant order. We are not liable for any indirect or consequential loss (including but not limited to loss of profit, loss of enjoyment, or emotional distress) arising out of or in connection with the provision or non-provision of flowers or services, except as required by law.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.

12. Events Outside Our Control

We shall not be liable for any failure to perform, or delay in performance, of any of our obligations under a Contract that is caused by an event outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, civil unrest, or failure of public or private telecommunications networks.

13. Privacy and Data Protection

Your privacy is important to us. We process your personal data in accordance with all applicable data protection laws and our Privacy Policy. Your information will only be used for the purpose of fulfilling your flower order and will not be shared with third parties except as necessary for our service provision.

14. Intellectual Property

All material on this website, including text, images, and trademarks, is owned by or licensed to Flowers Surrey Quays. No content may be reproduced or used without prior written consent.

15. Amendments to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of the site signifies your acceptance of any updated Terms. Please check this page regularly for updates.

16. Governing Law and Jurisdiction

These Terms and any disputes arising in connection with them are governed and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms.

17. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect. No waiver by Flowers Surrey Quays of any provision shall be deemed a waiver of any other provision or of that provision on another occasion.

18. Customer Service and Complaints

We strive to provide a first-rate service with every flower delivery in Surrey Quays and its surrounding areas. Should you have any queries, concerns, or complaints, please contact us via the online contact form. We will respond to all complaints as promptly as possible and always aim for a fair resolution.

19. Application Across Surrey Quays & Surrounding Areas

Please note that these Terms & Conditions apply to all flower delivery orders made through the Flowers Surrey Quays website by customers within Surrey Quays and the wider areas we serve. By placing an order from any of these locations, you are deemed to have accepted these Terms.

Thank you for choosing Flowers Surrey Quays for your online flower delivery needs. We look forward to serving you with high-quality, fresh blooms and reliable delivery across Surrey Quays and beyond.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Surrey Quays, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Surrey Quays.

For assistance with orders, returns or account queries, please fill out the Contact Us form.